📦 Shipping Information

At Borbia, we aim to deliver your order as quickly and safely as possible.

• Processing Time: Orders are processed within 1–3 business days after confirmation.
• Shipping Time: Delivery typically takes 5–10 business days depending on your location.
• Shipping Charges:Free shipping on select orders (if applicable).Standard shipping fees will be calculated at checkout.
• Order Tracking: Once your order is shipped, you will receive a tracking link via email.
• Delays: Delivery times may vary due to unforeseen circumstances such as weather, holidays, or courier issues.

🔁 Exchange Policy

We offer exchanges to ensure you get the perfect fit and satisfaction.

• Eligibility:Exchange requests must be made within 7 days of delivery.Items must be unused, unwashed, and in original packaging with tags intact.
• Exchange Process:Email us at borbiaofficial@gmail.com with your order details.Mention the reason for exchange (size issue, defect, etc.).Our team will guide you through the next steps.
• Exchange Availability: Subject to stock availability. If the requested item is unavailable, we may offer an alternative or store credit.

🔄 Return Policy

We want you to love your purchase, but if something isn’t right, we’re here to help.

• Return Window: Returns must be requested within 7 days of delivery.
• Valid Reasons for Return:Damaged or defective productIncorrect item received
• Conditions:Product must be unused and in original condition with packaging and tags.
• Non-Returnable Items:Items purchased on sale or clearance (unless defective).

💸 Refund Policy

• Once we receive and inspect your returned item, we will notify you of the approval status.
• Approved refunds will be processed within 5–7 business days to your original payment method.