Exchange & Return Policy

Return, Replacement & Refund Policy – Borbia

At Borbia, we strive to ensure that you have a smooth and satisfying shopping experience. However, if something isn’t right, we’re here to help. Please read our detailed return and refund policy below.

1. Eligibility for Returns / Replacement

We accept returns or replacements under the following conditions:

You received a damaged, defective, or incorrect product
The product is unused, unworn, and in original condition
All original tags, packaging, invoices, and accessories are intact

⚠️ Note: Returns are only accepted if the request is raised within the specified time frame (see below).

2. Return / Replacement Window

You must raise a return or replacement request within 48 hours of delivery
Requests made after this period may not be accepted

To initiate a request, email us at borbiaofficial@gmail.com with:

Order ID
Clear images/videos of the product (mandatory for verification)
Description of the issue

3. Non-Returnable Items

The following items are not eligible for return or refund:

Products used, worn, washed, or damaged by the customer
Items without original packaging or tags
Products purchased during clearance sale / special discount offers (unless defective)
Personal care or hygiene-related items (if applicable)

4. Verification Process

Once your request is received, our team will review the details within 1–2 working days
We may ask for additional information if required
After approval, further instructions will be shared

5. Return Pickup

If reverse pickup is available in your area, we will arrange it
If reverse pickup is not available, you may be requested to self-ship the product to our return address (shared via email)

📌 Important:

The product must be securely packed to avoid damage during transit
Borbia is not responsible for items lost or damaged during self-shipping

6. Replacement Policy

Once the returned product passes quality inspection, a replacement will be shipped
Replacement is subject to product availability
If the item is unavailable, you may opt for a refund or store credit